2020 NACOLE Webinar Series

Critical Incident Review: Preventing Errors and Learning From Mistakes


Critical incident review, also known as sentinel event review, is a practice used in industries such as medicine and aviation to assess and improve when errors occur. Leaving punishment to be determined in other venues, this type of non-punitive incident review empowers organizations to examine all contributing factors and ultimately learn from errors with an eye toward policy and practice reform. Critical incident review was included as a policy and oversight recommendation in the Final Report of the President’s Task Force on 21st Century Policing released in 2015 by the United States Department of Justice, but it is not yet widely used in law enforcement settings. This webinar is intended to introduce oversight practitioners to two different models of critical incident review being used in law enforcement today. 
On June 23, 2020 we welcomed two experts in critical incident review in law enforcement. John Hollway, Executive Director of the Quattrone Center for the Fair Administration of Justice at the University of Pennsylvania Law School, discussed a multi-jurisdictional approach that involves various criminal justice stakeholders, and Deputy Chief Kasmar explained the Tucson Police Department’s approach to Critical Incident Review and discuss challenges and lessons learned as their model has changed over time.